Order Inquiry

Please log into your account, click “My Order” and you will see order status straightaway.

Change shipping address:

  1. For unshipped orders, you can contact customer service for assistance.
  2. For shipped orders, unfortunately the shipping address CANNOT be changed.

Changing size:

  1. For unpaid orders, you need to cancel the order in “My Order” and place a new one with the size you want.
  2. For paid but unshipped orders, you can contact our customer service for size changing.
  3. For shipped orders, the size cannot be edited.
  4. Items may be exchanged or returned for a refund after you receive the parcel.

Domestic: USA
Shipping & Handling: 1-3 days
Delivery: 6 – 12 days

If there is any shipping issue with your package , you must contact Customer Service within 90 days after your order was placed.

Our products are high quality items in comparison to our competitors. Making sure our customers are satisfied with the products they receive will always be our top priority.

Exchanges, Returns & Refunds

We accept return for refund or exchange within 30 days from the delivery date.
Item must be in the original packaging unused.
Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund.

Please contact our Customer Service for further help.

Return Policy

1. Items can be returned or exchanged within 30 days from the day of receipt. Please note that FLash Sale, free gifts, Swimsuits and clearance items  cannot be returned.

2. You can call the post office to arrange a collection or drop off at your nearest post office. You will be responsible for covering the shipping costs to return your item(s).

3. Before sending back the products, please contact our customer service first for return address.

Return Conditions

1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.

2. For items with quality issue, please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.

For below circumstances, customers could contact us for return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

Return Process

Please carefully follow our returns process to minimize any delays:

1. If your item is qualified to be returned, please email us the:

• Order number

• SKU number or product name

• Reason for return

2. Our customer service team will respond to your request within 24 hours.

3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.

Important Notice

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.

2. We are not liable for any return packages that may become lost or stolen in-transit.

3. Please keep your proof of return tracking

If you received wrong/damaged/stained item, please contact our Customer Service with:

1) The order number and item’s SKU number

2) A description of the problems and some clear pictures

Our customer service will reach out within 24 hours.

We accept return for refund or exchange within 30 days from the delivery date.
Item must be in the original packaging unused.
Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund.

Please contact our Customer Service for further help.

Return Policy

1. Items can be returned or exchanged within 30 days from the day of receipt. Please note that FLash Sale, free gifts, Swimsuits and clearance items  cannot be returned.

2. You can call the post office to arrange a collection or drop off at your nearest post office. You will be responsible for covering the shipping costs to return your item(s).

3. Before sending back the products, please contact our customer service first for return address.

Return Conditions

1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.

2. For items with quality issue, please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.

For below circumstances, customers could contact us for return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

Return Process

Please carefully follow our returns process to minimize any delays:

1. If your item is qualified to be returned, please email us the:

• Order number

• SKU number or product name

• Reason for return

2. Our customer service team will respond to your request within 24 hours.

3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange refund or exchange as requested immediately.

Important Notice

1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you.

2. We are not liable for any return packages that may become lost or stolen in-transit.

3. Please keep your proof of return tracking

If you received wrong/damaged/stained item, please contact our Customer Service with:

1) The order number and item’s SKU number

2) A description of the problems and some clear pictures

Our customer service will reach out within 24 hours.